FAQ

Experienced companies typically have trained and insured staff, and we are no exception. Every team member undergoes comprehensive onboarding covering equipment operation, product handling, safety protocols, and service-specific techniques.

Metropolitan Building Maintenance carries comprehensive insurance, including general liability, workers' compensation, and additional coverage as required. Reliable providers understand that proper insurance is non-negotiable. We can provide certificates of insurance upon request for your records or building management requirements.

Yes. Top cleaning companies use eco-friendly products for safety, and we are firmly in that category. Our products are selected for low or zero VOC content, biodegradability, and minimal environmental impact. They contain no harsh acids, no bleach (unless specifically required), and are phosphate-free and non-corrosive.

We provide a wide selection of janitorial supplies, the majority of which are EcoLogo Certified Green Products. The ECOLOGO certification, administered by UL Environment, evaluates products across their full life cycle - from raw materials and manufacturing through to biodegradability and packaging. This certification means our products meet rigorous, third-party verified environmental standards, not vague marketing claims.

We supply everything your facility needs to stay stocked and running smoothly:

• Toilet Paper and Hand Paper
• Urinal Blocks (with or without screen)
• Garbage Bags (different sizes)
• Hand Soap (different types)
• Air Fresheners
• Sanitary Wax Bags
• And more

Product safety is paramount. Health Canada regulates disinfectants and sanitizers, and we use only products that meet Canadian labelling and safety standards. Our eco-certified products are non-toxic, ammonia-free, and bleach-free - making them safe for occupied spaces, including offices, warehouses, and retail environments.

Pricing is based on a thorough assessment of your facility. We evaluate square footage, building layout, surface types, traffic levels, frequency of service, specialty requirements, and the types of janitorial supplies needed. Outsourcing cleaning duties eliminates overhead costs of managing staff, purchasing equipment, and sourcing products - making professional services a cost-effective solution for most businesses.

Key factors include:

• Size - total square footage and number of floors
• Frequency - daily service costs more than monthly, but delivers greater value
• Specialty services - carpet cleaning, floor stripping, window washing, and flood and leak response are priced separately
• Surface types - marble requires different care than VCT
• Access complexity - multi-storey buildings, parking structures, and restricted areas
• Timing - after-hours or weekend service may carry a schedule premium

We believe in transparent pricing. Your quote will detail exactly what's included, so there are no surprises.

We offer a simple monthly contract that can be cancelled anytime with a month's notice.

Yes. While many of our clients are on ongoing programs, we provide one-time services for post-construction cleaning, deep cleaning, floor restoration, and other project-based needs. Contact us for a free estimate on any single-service project.

Consistency is the foundation of our reputation for excellence. We implement:

• Detailed checklists for every service visit
• Regular supervisor inspections and client walkthroughs
• Service level agreements with defined cleanliness standards
• In-person responses to any client concerns on site
• Feedback mechanisms for immediate issue resolution and long-term satisfaction

Reliable providers often have a satisfaction guarantee policy, and we stand behind our work. If something doesn't meet your standards, we make it right.

Communication is key. Every client has a dedicated point of contact who can be reached by phone or email. Issues are logged, addressed promptly, and documented. We believe that how a company handles problems reveals more about its quality than how it handles easy days. Our goal is complete customer satisfaction on every visit.

Yes. We provide follow-up satisfaction calls for every specialty service. Our regular contracted janitorial service has quarterly "How are we doing?" forms. This transparency keeps you informed and ensures nothing falls through the cracks. Clear, consistent communication is something our clients value most.

Industrial cleaning maintains safe environments in factories and warehouses. Our services for the industrial sector include heavy-duty degreasing, chemical residue removal, epoxy floor maintenance, dust control, and proper disposal of industrial waste.

Office cleaning ensures hygienic workspaces for productivity. For retail spaces, we understand that cleanliness directly impacts sales - a consistently clean office or store enhances a professional image and keeps customers coming back. Professional cleaning can reduce the spread of illness and improve indoor air quality, creating a healthier space for employees and visitors alike.

High-traffic areas like lobbies, elevators, restrooms, and entrances receive more frequent attention - daily or even multiple times per day. Low-traffic areas such as executive offices, storage rooms, or conference spaces can be scheduled weekly or bi-weekly. We design every program to allocate resources where they'll have the greatest impact on cleanliness and safety. Cleanliness enhances the overall safety of commercial spaces, whether that space sees ten people a day or ten thousand.